filters
state:
Show
city:
Show
product:
Show
I order a jacket from cold-water creek however the jacket was too big . So i call CS and the rep sent me a return label in Nov . I return the package a few days later . So i continued to make my min. payment from and item that i return so it would affect my credit . So...
Read more
#1184655
Reply to reviews
In December we foolishly took advantage of a Coldwater Creek sale. I have always bought all my clothes from them and loved the quality. It took weeks for the items to arrive and as soon as i saw them I knew they were going back. The quality made me think I had ordered...
Read more
#1183321
Reply to reviews
I ordered a $59.99 knit top. It wasn't worth this price. It looked like a $15 top from Target. It didn't look like it would hold up. I was very disappointed because I've always been very happy with my Coldwater Creek purchases. I think I've been pretty clear why I had...
Read more
Anonymous
Pat from Chicago

I absolutely loved your clothes. After reading the disappointing reviews, and after learning that your imported clothing is now made in China, I will take a pass on Coldwater...

2.7
#1176164
Reply to reviews
I received the January clearance sales catalog yesterday, 1/11/18, and was excited to see the shirts #12925 (three quarter sleeve solid, easy care shirts) on sale for $19.99. I tried to buy a Large in every color at this price, and suddenly, they all were $59.95. I...
Read more
1.8
#1168197
Reply to reviews
I made 2 orders with your company on 12/18. (7 – items total) 12/19 – I received an email the order was cancelled. 12/19 – I called Customer service - The item had been cancelled due to unavailability. Even though it showed “in stock” when I ordered. 12/26 I received 3...
Read more
2.5
I didn't like
  • Time and inadequate way the order was processed
#1158167
Reply to reviews
On November 27th I ordered a Sierra Henley shirt as a Christmas gift. In PAALENTY of time...I thought ! When I ordered the shirt the website said, "In Stock". When the confirmation printed out, it said, "Expected To Ship by: Friday, December 22, 2017." So I called...
Read more
1.0
I didn't like
  • False advertising
#1155144
Reply to reviews
I ordered a blouse on November 4. Three weeks later the package arrived with the wrong item. I promptly mailed it back asking them to send the correct item ( I also enclosed a copy of my order with a picture of what I ordered). 2 weeks went by and I received an email...
Read more
#1149345
Reply to reviews
I ordered a winter coat and paid extra for shipping to receive it in a few days. Arrived in a few days with no labels attached. Two days later wore the coat for the first time while visiting NYC and found a candy wrapper in one of the pockets! Gross as that made me...
Read more
2.5
#1146179
Reply to reviews
I placed an order on Dec. 3 for two sweaters. Got an email on the 8th saying one item had been cancelled with no reason given. Got online and website was showing both the size ordered and the next larger size in stock. Called customer service who said it was showing in...
Read more
1.1
I didn't like
  • Price for the substandard product
  • Customer services lacks ability to help customer
#1145137
Reply to reviews

Contact Coldwater Creek

Mailing Address:
Coldwater Direct, LLC
175 A Beal St
Hingham, Massachusetts 02043
United States
Phone:
(888) 678-5576
More
I ordered a gift for my mother, who lives in another state. When the order confirmation email came an hour later, marked "Not Shipped," and I saw that my name was on the shipping address instead of hers, and my mother's apartment number wasn't there at all, I called...
Read more
#1139379
Reply to reviews