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I ordered items for my vacation on September 5th. I never got any confirmation that my order had shipped. After two weeks, I called to see where my items were. I was told the address was incorrect and the order was shipped back to their warehouse. I asked why they did...
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Anonymous
Chaz

Having the exact same experience here in Maryland. They seem to have poor systems.

1.3
I didn't like
  • Customer service and lack of communication
#1372545
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I contacted customer service three times about an item in the catalog. I never recieved any response. I submitted that info as a comment on a product review for the shirt. I had a response from customer service in less than 8 hours that my comment was not being...
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1.4
#1371901
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I have called several times.. today they told me my item was returned and is in the warehouse for processing got there sept 6,,, but was not processed for credit.... they offered to contact the warehouse and call me in 5 to 7 days with an answer..... absurd..Jeanne...
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1.3
#1365252
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Coldwater Creek - Poor policy about returning shoes too smasll

I had been loyal customer for years and ordered pair of Skeetchers and were too small.i was unable to ever get refund. I will never order from company again.
#1359294
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The quality is dreadful where it used to be very good. Customer service is ridiculously ignorant and poorly trained. NEVER, NEVER AGAIN WILL I EVER BUY FROM THEM AGAIN!!! HAVE SPENT UNBELIEVABLE AMOUNT OF TIME ON THE PHONE ON THE PHONE NOW. GOD THESE PEOPLE ARE SO...
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1.0
#1355501
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I ordered a dress with a two day delivery date and when I got the confirmation I saw in small print that the dress was back ordered. When someone orders something and needs it in two days, wouldn't you think that someone would contact you right away and tell you that...
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#1354349
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The customer service is absolutely horrendous! I was never told that the item was on backorder and then when I emailed customer service they took WEEKS to respond and then told me they could not cancel the order and that if I didn't want it I could send it back but...
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I liked
  • Product i was going to purchase
I didn't like
  • Customer service and lying about refund
  • Horrible i thought you were a legitimate company
  • Shipping charges both ways
#1351104
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Coldwater Creek - Jeans split down the Knee
The first time wearing a pair of newly purchased jeans from Cold Water Creek, they just split down the knee. Nothing like being on a business trip with limited clothing and having this happen. I contacted ColdWater Creek via the website and received an email notice...
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2.1
I didn't like
  • Lack of communication between the company and myself
#1349974
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I strongly recommend you never order from Coldwater Creek. Returns are a nightmare. Returned over $350.00 of items as sizing an issue and over a month I still have not received credit. After spending countless hours on the phone with customer service numerous times,...
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#1348362
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Contact Coldwater Creek

Mailing Address:
Coldwater Direct, LLC
175 A Beal St
Hingham, Massachusetts 02043
United States
Phone:
(888) 678-5576
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I am deeply dissatisfied with the level of customer service provided at your company. One week ago, I placed 2 items in my cart: a pair of earrings and a skirt, both of which were listed in your catalog that I had received the same day as the order. Upon checkout, my...
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#1338738
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