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Something going wrong with the credit card charges and more. They’re telling me that my card approves a charge and then takes the money back. Could this be so? I kept being charged for a top I bought a month ago. Then on another order they tell me I will have the...
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Company wrote 0 public responses to the review from Dec 06.
#1417239
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Coldwater Creek - This company stinks

Will not honor a gift card. New company says card was with old company. If that is the case then change your name. Coldwater Creek is Coldwater Creek. I will never buy again or let any relative buy again. Bad company.
Company wrote 0 private or public responses to the review from Dec 02.
#1413127
I returned an order to CC in September of this year and I have been working with them since that time to get a refund and I have gotten nothing but stall statics and a small partial payment. Coldwater Creek has apparantly learned that if they give a small partial...
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Company wrote 0 public responses to the review from Nov 21.
#1405107
Customer service is HORRIBLE ! They didn’t ship my order until 2 weeks after ordered. I called several times to check on items. I was on hold for hours. After many calls and hours I finally got through. They had put the wrong address on my package. Post office sent it...
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Company wrote 0 public responses to the review from Nov 13.
1.0
I liked
  • Color i wanted
I didn't like
  • All of it
#1399375
I purchased a coat from Coldwater Creek in August, but did not like the color. I returned the item and filled out the info they requested, and asked for another color. After a few weeks, I called them to see if they received my merchandise and request. They did, but...
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Company wrote 0 private or public responses to the review from Oct 26.
#1389323
I ordered items for my vacation on September 5th. I never got any confirmation that my order had shipped. After two weeks, I called to see where my items were. I was told the address was incorrect and the order was shipped back to their warehouse. I asked why they did...
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Company wrote 0 private or public responses to the review from Oct 03.
Anonymous
Chaz

Having the exact same experience here in Maryland. They seem to have poor systems.

1.3
I didn't like
  • Customer service and lack of communication
#1372545
I contacted customer service three times about an item in the catalog. I never recieved any response. I submitted that info as a comment on a product review for the shirt. I had a response from customer service in less than 8 hours that my comment was not being...
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Company wrote 0 private or public responses to the review from Oct 03.
1.4
#1371901
I have called several times.. today they told me my item was returned and is in the warehouse for processing got there sept 6,,, but was not processed for credit.... they offered to contact the warehouse and call me in 5 to 7 days with an answer..... absurd..Jeanne...
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Company wrote 0 private or public responses to the review from Sep 25.
1.3
#1365252
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Coldwater Creek - Poor policy about returning shoes too smasll

I had been loyal customer for years and ordered pair of Skeetchers and were too small.i was unable to ever get refund. I will never order from company again.
Company wrote 0 public responses to the review from Sep 18.
#1359294

Contact Coldwater Creek

Mailing Address:
Coldwater Direct, LLC
175 A Beal St
Hingham, Massachusetts 02043
United States
Phone:
(888) 678-5576
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The quality is dreadful where it used to be very good. Customer service is ridiculously ignorant and poorly trained. NEVER, NEVER AGAIN WILL I EVER BUY FROM THEM AGAIN!!! HAVE SPENT UNBELIEVABLE AMOUNT OF TIME ON THE PHONE ON THE PHONE NOW. GOD THESE PEOPLE ARE SO...
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Company wrote 0 public responses to the review from Sep 14.
1.0
#1355501