I was helping my 89-year-old mom place an online order for a pair of slippers. Since I use Ebates, I started there and saw that through Dec. 14, they were offering free shipping plus “40% off everything.” I also did a Google search for online coupons and again found a Coldwater Creek ad stating “40% off everything” and free shipping (see photos).
I went through the work of setting up an account for my mom, selecting the item, and entering payment info. When I entered the code (dream), it deducted the shipping but did not discount the slippers. After trying a second time, I noticed the word “details” (in extremely tiny print ... see photo) in the upper corner of the screen. Upon clicking, I saw that there were several exceptions to “everything” - even though the words “some exclusions apply” never appeared anywhere else. The “exception” that apparently applies is for “shoes and boots” ... and I would definitely make the argument that slippers and shoes are not the same.
Regardless, I feel that “everything” means EVERYTHING. The company is welcome to exclude items, but the “exclusions apply” disclaimer should be clearly attached to each “40% off everything” statement so it is obvious before the order process begins.
I did try to call customer service, but I got nowhere. When the representative refused to do anything to assist me, I asked twice to speak with someone else. His response was “No one else will give you a discount on that item.” Guess this ends my business with this company.
Product or Service Mentioned: Coldwater Creek Customer Care.