Contact Coldwater Creek Customer Service
Coldwater Creek Phone Numbers and Emails
Toll-Free Number:
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(888) 678-5576
Coldwater Creek Emails:
Coldwater Creek Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coldwater Creek Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coldwater Creek is 8886785576.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Coldwater Creek may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coldwater Creek Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coldwater Creek is 8886785576.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Coldwater Creek may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.
People call Coldwater Creek mainly because of request for information, payments and charges.
31% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Coldwater Creek is customerservice@coldwaterdirect.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Coldwater Creek?
Most Popular Number:
| Total calls: 253 | Issues resolved: 39 | Last call: Feb 2, 2026 |
Contact Information
Coldwater Creek Website:
Coldwater Creek Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Sunday: 8am - 10pm (ET)
Returns and Exchanges
1251 South Perry Road, Suite 163
Plainfield, IN 46168
Coldwater Creek Customer Service Reviews
Long wait for shipping even with paying for three day express, unfulfilled refunds, inconsistent sizing, colors FAR different than shown, expensive return policy, poor customer service. If it wasn't a name I recognized and thought I could trust I'd swear it was a scam. Deeply disappointed and now angry as I try to get my money refunded.
I sent back the item via the US Postal Service over 6 weeks ago and have not received a refund. I will not be ordering again from CWC.
Terrible experience with customer service.
Never got to talk to a person, but just to be able to try to talk to a someone was a giant pain. All I wanted to do was ask a question but I had to but in my email, receive a code, enter code. Im surprised you did want my dogs name.
How Good is Coldwater Creek's Customer Service?
Summary of Coldwater Creek Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coldwater Creek?
Shipping and Delivery Question:
- “Size for back order”
- “I haven't received any information when I might be receiving my order”
- “Order shipped to wrong address”
Request for Information Question:
- “Checking on order , my email is not working”
- “Status of shipment”
- “I a m looking for x'mas pin..I found out your company”
Payments and Charges Question:
- “Pay my bill”
- “Recent debit”
- “Reimbursement”
Return/ Replace Question:
- “Returns”
- “Waiting for a return for 3 months”
- “Can’t find correct zip code to return mdse.?”
Product/ Service Question:
- “Declined purchase”
- “I placed an order and have never received an email or confirmation of when I might be receiving my order.”
- “Order product”
Account Question:
- “Verify sale on Facebook”
- “Money being taken out of my account”
- “My account”
Cards Question:
- “It won’t except my order, say my card is expired. But it’s not”
- “Change credit card”
- “Lost credit card”
Activation/ Cancellation Question:
- To unsubscribe
- “Cancel ordet”
- “Cancel order just placed”
Website/ Application Question:
- “I have tried the phone number advertised in your catalog and On your website. It always rings busy. Would like to place an order.”
Refund Question:
- “I don't know why u guys are chatrgin money I haven't buy nothing from u guy I don't ant my money back”
Other Question:
- “Trying to make an order”
- “Want out of emails and texts”
- “I ordered made a mistake. I ordered two sweaters. I only want one”
Compare Coldwater Creek Customer Service To
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