Contact Coldwater Creek Customer Service
Coldwater Creek Phone Numbers and Emails
Toll-Free Number:
-
(888) 678-5576
Coldwater Creek Emails:
How to Contact Coldwater Creek?
Most Popular Number:
| Total calls: 218 | Issues resolved: 30 | Last call: Apr 4, 2025 |
Coldwater Creek Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coldwater Creek Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coldwater Creek is 8886785576.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Coldwater Creek may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Coldwater Creek Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Coldwater Creek is 8886785576.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Coldwater Creek may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.
People call Coldwater Creek mainly because of request for information, payments and charges.
28% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Coldwater Creek is customerservice@coldwaterdirect.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Coldwater Creek Website:
Coldwater Creek Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Sunday: 8am - 10pm (ET)
Returns and Exchanges
1251 South Perry Road, Suite 163
Plainfield, IN 46168
Coldwater Creek Customer Service Reviews
Never got to talk to a person, but just to be able to try to talk to a someone was a giant pain. All I wanted to do was ask a question but I had to but in my email, receive a code, enter code. Im surprised you did want my dogs name.
How Good is Coldwater Creek's Customer Service?
Summary of Coldwater Creek Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coldwater Creek?
Shipping and Delivery Question:
- “Where is my order - talk to human!!!!!”
- “Missing items”
- “Missing order”
Request for Information Question:
- “Checking on shipment”
- “I have a question about price differences”
- “Order status”
Payments and Charges Question:
- “Recent debit”
- “Reimbursement”
- “Unauthorized charge”
Return/ Replace Question:
- “Can’t find correct zip code to return mdse.?”
- “Returns not credited to my credit card”
- “I return items for exchange and credit. I haven th heard a thing from you…”
Product/ Service Question:
- “Problem with return”
- “When is my order arriving?”
- “Ordering items by phone after being unable to do so via internet.”
Activation/ Cancellation Question:
- To unsubscribe
- “Cancel ordet”
- “Cancel order just placed”
Cards Question:
- “Change credit card”
- “Lost credit card”
- “Card balance”
Account Question:
- “My account”
- “Need the balance of gift cards”
Website/ Application Question:
- “I have tried the phone number advertised in your catalog and On your website. It always rings busy. Would like to place an order.”
Refund Question:
- “I don't know why u guys are chatrgin money I haven't buy nothing from u guy I don't ant my money back”
Other Question:
- “Want a catalog”
- “End the catalog”
- “The order does not go through Why?”
Compare Coldwater Creek Customer Service To
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