Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered the Ankle Jeans. The product arrived with a terrible odor. Additionally, the jeans are not sized correctly and should be called "Calf-high Jeans." I should have heeded the reviews on CC's webite. Ankle jeans should fall right below the ankle bone. These jeans are two inches higher on me. I'm 5'5".

I didn't want to return the jeans so I washed them before wearing to see if I could wash away the odor. Customer Service would not accept return after washing and offered 20% on next order.

I've never been treated like this. I've order from Coldwater Creek for over 15 years. The product is defective - it smelled horribly even after washing. Never again, Coldwater Creek!

Product or Service Mentioned: Coldwater Creek The Creek Jeans.

Reason of review: Not as described.

Monetary Loss: $82.

Preferred solution: Full refund.

I liked: Linen shirts.

I didn't like: Return policies, Customer services lacks ability to help customer.

Company wrote 0 private or public responses to the review from Aug 14, 2016.
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