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2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
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Value for money
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I ordered the Ankle Jeans. The product arrived with a terrible odor. Additionally, the jeans are not sized correctly and should be called "Calf-high Jeans." I should have heeded the reviews on CC's webite. Ankle jeans should fall right below the ankle bone. These jeans are two inches higher on me. I'm 5'5".

I didn't want to return the jeans so I washed them before wearing to see if I could wash away the odor. Customer Service would not accept return after washing and offered 20% on next order.

I've never been treated like this. I've order from Coldwater Creek for over 15 years. The product is defective - it smelled horribly even after washing. Never again, Coldwater Creek!

Product or Service Mentioned: Coldwater Creek The Creek Jeans.

Reason of review: Not as described.

Monetary Loss: $82.

Preferred solution: Full refund.

I liked: Linen shirts.

I didn't like: Return policies, Customer services lacks ability to help customer.

Company wrote 0 private or public responses to the review from Aug 14, 2016.
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