Coldwater Creek - Customer Service and Returns
I strongly recommend you never order from Coldwater Creek. Returns are a nightmare.
Returned over $350.00 of items as sizing an issue and over a month I still have not received credit. After spending countless hours on the phone with customer service numerous times, they now tell me there is no indication it was received in their warehouse. I have the tracking information that indicates it was received. They now indicate it was received but items not logged into their system so they have no idea how many items were returned!!
Horrible customer service.
I will be contacting my credit card company to file a dispute claim as I await my credit. Again, NEVER order from this company!!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $384.
Preferred solution: Full refund.
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