Coldwater Creek does not honor returns for defective merchandise

The new Coldwater Creek sure isn’t what it used to be.I purchased a jacket and followed the washing instructions on the inside label.

The first time I washed it, it came out of the washer with the side seam torn and frayed. There’s enough fabric inside to hold the stitches of the seam. I had lightly worn it only twice. When I called customer service they would not replace the jacket.

They do not consider this a manufacturing defect. I couldn't believe it! Well-made clothes don't tear at the seam the first time they are washed. The customer service supervisor reprimanded me for not sending it to the dry cleaners even though the tag on the jacket and the instructions for this item on the website say to machine wash.

I won't be shopping at Coldwater Creek again.

Quality is not consistent and by not honoring returns for defective merchandise their customer service policies are unethical.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Customer service
Value for money
Advertised vs Delivered
Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
Delivery Service

  • What I liked
      No items
  • What I disliked
    • No returns for defective product

Reason of review:
Damaged or defective
Preferred solution:
Replace the item or provide full refund
Product or service
Linen Boyfriend Jacket Style Number 55051
Review category
Footwear and Clothing
review #900468 by

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Aug 14 #1198953

There is a typo in my post. It should say there was NOT enough fabric to hold the stitching on the seam.

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