The new Coldwater Creek sure isn’t what it used to be. I purchased a jacket and followed the washing instructions on the inside label.
The first time I washed it, it came out of the washer with the side seam torn and frayed. There’s enough fabric inside to hold the stitches of the seam. I had lightly worn it only twice. When I called customer service they would not replace the jacket.
They do not consider this a manufacturing defect. I couldn't believe it! Well-made clothes don't tear at the seam the first time they are washed. The customer service supervisor reprimanded me for not sending it to the dry cleaners even though the tag on the jacket and the instructions for this item on the website say to machine wash.
I won't be shopping at Coldwater Creek again.
Quality is not consistent and by not honoring returns for defective merchandise their customer service policies are unethical.
Product or Service Mentioned: Coldwater Creek Jacket.
Reason of review: Damaged or defective.
Preferred solution: Replace the item or provide full refund.
I didn't like: No returns for defective product.