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1.0

I purchased these grey cords last fall, and after wearing & washing them 4 times, I discovered they'd frayed at the back seam. This is a fabric quality issue, nothing more.

If these pants had cost $25 instead of $80, I wouldn't be so upset. I'll only purchase DEEPLY discounted items from them in the future...

Reason of review: Bad quality.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

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ColdwaterCreeksCares

That is not the quality of merchandise our customers receive. Please message me and I can help make it right for you.

Guest
reply icon Replying to comment of ColdwaterCreeksCares

Thank you for responding. I did receive an email from customer service, along with a return shipping label & instructions to return the pants for exchange.

As I explained in my response to that email, I no longer have the pants. When I saw the tear wasn't repairable, I threw the pants away. I was angry at the time and never expected Coldwater Creek would want them returned.

I thought the photographs were sufficient to substantiate my claim. Please advise me how to proceed at this point.

ColdwaterCreeksCares
reply icon Replying to comment of Guest-1715030

Can you please provide a way to contact you privately?

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