Coldwater Creek
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO customer service whatsoever!
Preferred solution: Issue a return shipping label and refund the double shipment.
User's recommendation: DO NOT WASTE YOUR $
Poor customer service
- Impossible phone system
- Zero customer service
Preferred solution: Full refund
User's recommendation: BE VERY CAREFUL ABOUT YOUR ORDER!
Waited on telephone for 120 minutes on hold. Then disconnected!!! Terrible
Preferred solution: Apology
User's recommendation: Bad answering service
No response by phone or customer service - need a smart label for return
User's recommendation: Shop somewhere else
Return never refunded, second order billed but never recieved
User's recommendation: Do not become another victim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 months have gone by and no shipment of my order!
Ordered 9 items on sale(only way to afford them) 3 1/2 months ago and still not all delivered. They keep changing the back order date every time I check it.
Now I have to wait until July to get news that I will have to wait until August! On top of that, I received most recent issue of their catalogue and saw that a few of items I ordered and didnt receive, are advertised for sale at their regular expensive prices. I think they hope to sell out and then tell me that my order is sold out and cancelled. Bad business people.
I have been a customer long before you even closed your store. Shame on you for treating your faithful customers this way.
- Style of clothing
- Not following through with goods and services paid for
Preferred solution: Deliver product or service ordered
User's recommendation: Order from SOFT SURROUNDINGS instead.
"Buyer Beware" Paid for & Never Received my order
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from the Re-Opened CWCreek!
Don't want business?
Ordered & confirmed but never received clothing
- Professional clothing
- Years of great service
- Pretty merchandise
- No response from the company
- Order never shipped
- Order never arrived
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this company until they get their issue resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received product
Preferred solution: Deliver product or service ordered
Order Cancelled Without Notice
- Nice designs
- Products
- Choices of products and colors
- Customer services lacks ability to help customer
- Did not like that they were unavailable without advice
- Difficulty in resolving an issue quickly
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer. Apparently you don’t care to have my business. That’s fine. What you have to offer was probably made in China anyway and if so I don’t want it.
- Bad quality
- Customer service agents have no power to make decisions
Preferred solution: Answer the phone.
User's recommendation: Don’t try calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have not received my refund for the items they cancelled.
Ignore my review. It was my error. They didn’t charge my account after all..
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany closed
Preferred solution: None company has closed down
User's recommendation: Beware of store branded credit csrds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent back a pair of crops two months ago and never received my creit
I have tried every Avenue to get a response from Coldwater Creek and I hit a roadblock. I tried getting in touch with the Better Business Bureau and was informed Coldwater Creek is out of business. It is a shame that refunds were not processed.
No resolution. No response from customer service email.
I have sent at least 4 emails inquiring about my refund after I sent the crops back and never received a response.
Phone numbers do not work. So upset and dissatisfied.
- Years of great service
- Some innovative designs
- Loved the clothing for almost 20 years
- No way to reach merchant for my refund
Preferred solution: Full refund
User's recommendation: Do not order from them
- Prev
- 1
- ...
- 4
- 5
- 6
- 7
- 8
- ...
- 22
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I had the same problem. Went to their website - they claimed no history of order!
Tried calling, phone disconnected. Had credit company reverse charge. In spite of this, I constantly receive new catalogs!
Do not order. SCAM,
After they changed hands in November the current company takes your money and never ships you anything, claiming it’s due to covid. I contacted my credit card company and they reversed the charge.
The company responded by again pretending to ship the item and gave me an invalid FedEx tracking number. It’s now a sham company.
Same for me! Something is clearly wrong with this company.
If I knew this business was, like this I would have never ordered any thing from them.