Coldwater Creek
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam company after changing hands Nov 31, 2020
This company USED to be a clothing company that I have ordered from in the past. Now they charge you for items they never send and continue to blame the pandemic when you dont get the items.
They gave me a tracking number that showed the package was just sitting there but never actually given to the post office. When I called they lied and told me my post office had it and was not giving it to me. My post master told me they never scanned it into the Post office system. So I called AMEX and got my money refunded.
The scam company again lied and pretended my items were shipped 2-Day, but I emailed they back stating they are scammers and there was no tracking number. They emailed me back 3 days later with an invalid FedEx tracking number and a disclaimer that shipping is slow due to pandemic. The post office and FedEx have been shipping so I dont know how they are getting away with this. Start by contacting your re-edit card company and get your money back.
This is a scam and they are just collecting money from credit card companies, which will often refund you and let them keep small amounts instead of chasing after them.
There is no more Coldwater Creek. They were purchased by con artists, and not even good ones at that!
- Fake company
Preferred solution: Let everyone know this company was bought by con artists who are just stealing money from credit card companies and never intend to deliver
User's recommendation: Call your credit card company and them this is a scam company. Provide receipts and the fake tracking numbers they gave you
Paid for items i have yet to receive.
- Took my money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Andover, MinnesotaWrong size ordered for item I placed with customer assistant
I called and placed a large order part was for my sister's birthday gift which would be mailed to her. I checked email and thank God I did the top was a small.
I had bought her a $159.00 set bottoms medium and top large. I ended up with a small top. I called and tried to correct the order which has not mailed out yet. They said you have to pay for the order and the new shirt also before we will ship the correct size.
Now I am furious and say I want to cancel my order. I am on hold for 30 minutes. I call my credit card company and they said all I can do is to file a Dispute against Coldwater Creek. I will ship all my things back my sister is going to ship her gift back.
They thought they were smart however they just lost about $3000.00 a year. The last order from them was short a $ 89.00 top which I never got back money or top.
I thought the new owners were better but alas they are worse. I suggest you shop Lord Taylor or Dillard's never had a problem with them.
- Lack of knowledge about orders sent
- Customer service and return charge policy
- Took my money
Preferred solution: Full refund
User's recommendation: I love their clothing but a lot of mistakes and shorts on orders. I will not ever use them again ..
Order is over 2 months old with no updates
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAngry - Ripped off
- Expensive
- Clothes fade
- Poor quality
Preferred solution: Apology
User's recommendation: Go to Soft Surroundings instead
Need the balance of gift cards
Preferred solution: My gift card balances, 9556, 2607,8786.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to stop duplicate order being shipped
- Your clothing
- Customer service lack of response to problem
- Customer ser
- Customer service and lack of communication
Preferred solution: Full refund
Poor customer service
I am a long time customer of Coldwater. However, I want to stop receiving catalogues.
I don't look at them and it is not green. It is a waste. I also receive 2 catalogues, one at my PO box and one at my physical address. So I go to the website at Coldwater to receive customer service.
The recording says to just order online. No assistance. No website to contact via email. So I finally got to go onto an online chat.
I thought this would help me. The lady was very nice. At the end, she automatically connected me to Get an Answer Now for $1.00. Seriously, that is awful customer service......actually a minus for customer service.
Not just bad, AWFUL.
Surely there must be a better way for this business to connect with customer who need a variety of kinds of assistance. It is extremely off putting.
- Family friends and i like many of their products
- Clothing is cute online
- Family
- Customer service and lack of communication
Preferred solution: Hire an analyst to create a customer friendly website and employee people to actually deal with customer requests.
User's recommendation: Don't ever plan on being able to contact Coldwater. They have made it all but impossible for customers to do so
Very dissatisfied
User's recommendation: do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund for returned item
- Quality of clothing
- Lack of communication between the company and myself
Preferred solution: Full refund
User's recommendation: Never shop at Coldwater Creek
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting on item!!!
Preferred solution: Let the company propose a solution
Still waiting for my order
User's recommendation: Not worth the headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot just *** service, there NO service
- No custermer service
Preferred solution: Deliver product or service ordered
User's recommendation: Fix your web site and answer your phone calls
Can all g sale prices expired w/in week of receiving catalog
- Quality
- Price
Preferred solution: Honor sales prices for longer period of time
I haven’t received a refund for the returned item.
Preferred solution: Full refund
User's recommendation: Never shop there again. I wish we all can sue them.
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can not get refund for my return. Have contacted customer service bi monthly for the last 4 months and all they say is wait 2 weeks, Am out 200$ and can not find corporate offices to contact.